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Manufacturer’s Warranty

Click here to download a PDF version of the Manufacturer’s Warranty Terms & Conditions

Ferroli Ltd Warranty Overview and Guidelines 

These Warranty guidelines provide an overview of the Ferroli Warranty which is offered to Customers who have purchased their Ferroli Ltd Appliances (“Appliances”) within the United Kingdom* and who have registered their Warranty as stipulated by Ferroli. It is in addition to, and does not affect, your statutory rights.

These guidelines are subject to and must be read in conjunction with the Ferroli Ltd Warranty Terms and Conditions overleaf. If there is any conflict between these guidelines and the Ferroli Warranty Terms and Conditions, then the terms take precedence over these guidelines.

The “Do’s” 

What you need to do in order to keep your Warranty valid:

1.   Retain your proof of purchase and keep it in a safe place;

2.   Make sure a competent Gas Safe registered installer completes the installation of your Appliance;

3.   Make sure that the Benchmark Gas Boiler System Commissioning Checklist has been completed by the installer at the time of  installation and is available on site at all times;

4.   Register the Appliance with Us within 30 days of installation;

5.   Make sure you or the installer registers the Appliance with Building Control via Gas Safe etc.;

6.   Use the Appliance in accordance with manufacturer’s instructions and only for domestic purposes;

7.   Have the Appliance serviced every 12 months from the date of installation by a competent Gas Safe approved engineer (and ensure that the Service Record is kept up to date and available on site at all times).

The “Don’t’s” 

What you should not do as it will invalidate your Warranty: 

1.   Do not have the Appliance installed and commissioned otherwise than in accordance with relevant standards and laws;

2.   Do not move the Appliance without obtaining Ferroli authorisation in writing;

3.   Do not attempt any repair yourself or interfere, tamper or remove any parts of the Appliance;

4.   Do not have any repair or replacement carried out by a third party who has not been authorised in writing by Ferroli to undertake the replacement or repair;

5.   Do not use, or let anyone else use spare or replacement parts which are not genuine Ferroli items;

6.   Do not install the Appliance with either single or multiple products in a non-residential settings for which this Appliance was not designed;

7.   Do not connect other fittings or accessories to the Appliance which We have not approved.


Ferroli Ltd Warranty Terms & Conditions


This Warranty is offered to Consumers who have purchased their Ferroli Ltd

Appliances within the United Kingdom* Northern Ireland and Eire and who have

registered their Warranty as stipulated by Ferroli Ltd. It is in addition to, and does

not affect, your statutory rights.

Any Appliance which requires repair must be accompanied by a contact name,

address and daytime telephone number. If this information is not provided, Ferroli

may not be able to effect any repair within the timescales referred to in this

Warranty. It is in your best interests to make a note of your Appliance model and

serial number which should be quoted in any communications with Ferroli.

Ferroli will endeavour to ensure that the time it takes to rectify a manufacturing fault,

after being notified, is kept to a minimum.  Ferroli cannot accept any liability, nor pay

any compensation for periods of time in which you are unable to operate your boiler

and/or heating system. Furthermore, any customer specific settings may be lost

during the course of any repair.

1. Ferroli (We, Our, Us) guarantees this Appliance (excluding ancillary products

consumables such as, but not limited to, radiators, pipework, regulators, thermostats,

valves and other consumables defined by Us) to be in good working order during the

period of Warranty. The period of warranty is the period stated on your warranty card

and commences on the date of which the new Appliance is installed and certified by a

Gas Safe approved heating engineer. In the event that the Appliance is not in good working

order due to manufacturer’s fault, Ferroli will provide, during the Warranty period,

replacement parts and labour. The Warranty is strictly subject to proof of purchase,

service history (if appliance is over 12 months old) and Benchmark Gas Boiler System

Commissioning Checklists being provided.

2. The services within this Warranty consists of (at Ferroli’s discretion) either repair or

replacement of parts proved to be faulty from manufacture, that will be provided on an

exchange basis and will either be new, equivalent to new or re-conditioned. All replaced

spare parts shall become the property of Ferroli. The Warranty for replacement parts

ends when the Warranty of the Appliance expires. This Warranty does not cover the

costs of the annual service or serviceable items including ignition, ionisation electrodes

and gaskets.

3. Ferroli will provide its services in the majority of cases on an “on site” basis. In

exceptional cases however, We do reserve the right to repair Appliances at Ferroli UK offices.

Where we provide a repair on a “return to base” basis, any costs of secure transportation

of the Appliance to and from the Ferroli service centre will be borne by You.

4. A pre-authorisation deposit is required to attend an in-warranty fault, which will be

reserved within your account and returned in full providing Our engineer is able to gain

access to the Appliance at the agreed appointment time, that a genuine manufacturing

fault is identified and the correct documentation is available for Our engineer to see.

5. Ferroli’s only obligation under this Warranty is the provision of a repair as set out

above. Where there is no evidence of the Warranty having been registered with Ferroli Ltd

within the stated time period then assistance will only be provided on a chargeable basis.

6. Repairs cannot be provided on a bank or public holiday, or on a Saturday or Sunday

unless otherwise agreed. Repairs will usually be carried out during normal working hours.

7. Unless agreed in writing, the Warranty will not apply: (a) if you have not used, stored

or handled the Appliance properly and in accordance with the manufacturer’s instructions;

or if you are in breach of the terms of this Warranty, or have not followed Our instructions

in the Appliance manual; or because of damage or defect due to wilful neglect or

negligence by anyone other than Us; (b) to loss of quality, degradation of performance

or actual damage that results from the use of spare parts or other replaceable items (such

as consumables) that are neither made nor recommended by Ferroli; (c) to a loss of

quality, degradation of performance or damage that results from the installation of, damage

to, or modification to the Appliance and or ancillary goods connected to and forming the

heating system of which our Appliance forms part, by someone else other than Our

representatives or because of damage that results from changes required by you or a

third party; (d) to damage that results from your connection of other fittings or accessories

to the Appliance which We have not approved or your connection of other equipment or

software not approved by Us; (e) because of external causes outside Our control which

shall include accident, fire disaster or theft or attempted theft; (f) because of faults caused

by shock or fall, sand, dust, dirt, damp or corrosion, repair or servicing by unauthorised

personnel; (g) to any malfunction or specific requirement of any other item of hardware,

or software which you have linked to the Appliance in respect of items not included in

the terms and conditions; (h) to correct errors in any non-Ferroli proprietary software or

other software not provided by Us; (i) if there is a subsequent failure of any additional

parts due to an unreported initial fault; (j) to damage caused by your attachment of the

Appliance to other goods not approved by Us or because you have made changes to the

Appliance in a manner not approved by Us; (k) if you have not had the Appliance installed

and commissioned in accordance with manufacturer’s instructions and current gas and

building regulations (including flushing the system effectively and adding  the prescribed

corrosion inhibitor); (l) if you have not correctly registered your Warranty within 30 days

of installation or because your Appliance has not been registered with Building Control

via Gas Safe etc.; (m) because the Benchmark Gas Boiler System Commissioning

Checklist has not been completed at the time of installation by the Gas Safe registered

installer and made available to Ferroli Ltd upon request; (n) to any damages from frost,

stray currents or a lack of protection from atmospheric discharges; (o) to cover cleaning

and routine maintenance; (p) to any operation to access the Appliance (such as

dismantling furniture, roof scaffolding etc.); (q) to any maintenance tasks such as

re-pressurising the system, bleeding excess system pressure, resetting the Appliance and

thawing frozen condensate pipes; (r) if you fail to have your Appliance serviced every

12 months following the date of installation by a Gas Safe registered engineer and provide

evidence of this to Our engineer; (s) if you have had the Appliance installed with either

single or multiple appliances in a non-domestic setting for which this Appliance was not

designed; (t) if the data badge has been removed or defaced; and (u) if you have

otherwise not followed Our reasonable instructions or advice.

8. You must ensure that the proper provision of the services by Ferroli Ltd under this

Warranty will not directly or indirectly damage your property (including ancillary products

connected to the Appliance) or otherwise cause you direct or indirect damage or loss and

Ferroli will not be responsible for: (a) checking as to the likelihood of such damage or

loss occurring prior to providing or during provision of the repair under this Warranty;

and (b) any such damage or loss that may occur. You should take all reasonable

precautions to safeguard your assets and property (including all ancillary goods/products

and belongings within the vicinity of the Appliance) to minimise potential loss or

disruption, including, where appropriate, removing belongings within the vicinity of the

Appliance and notifying Us in advance of any visit to your property of any special

requirements or instructions.

9. Ferroli’s arrangements for providing repairs under this Warranty may include the use

of sub-contractors.

10. Nothing in this Warranty shall have the effect of restricting or excluding the liability

of Ferroli in respect of: (a) death and personal injury caused by the negligence of Ferroli,

or for fraud; (b) under the Consumer Protection Act 1987 to a person who has suffered

damage caused by a defective Appliance or to a dependent or relative of such a person;

(c) direct damage to your property caused by the proven negligence of Ferroli (subject to

your compliance with clause 8 above).

11.As far as the law allows, we will not be responsible for the following: (a) loss of income

(including any time taken off work whilst awaiting for an engineer to attend the Appliance),

profits (actual or anticipated), contracts or for any other business related loss; (b) indirect

or consequential loss or damage howsoever caused; (c) compensation for loss of heating

or the use of the Appliance; (d) Any failures caused by an inadequate supply of electricity,

gas or water to either the Appliance or to the property in which the Appliance has been

installed; (e) Any damage to the Appliance caused by hard water scale deposits and / or

aggressive water resulting from corrosion; (f) user errors including the Appliance operating

in summer mode, external controls and room thermostats; and (g) the cost of any repair

not authorised and carried out by Ferroli.

12. This Warranty is offered subject to these terms and conditions which may change

from time to time. You can find the latest version on our website

This Warranty is in addition to, and does not affect, your statutory rights.

13. Ferroli may disclose your details and other personal information to other companies

within the Ferroli group (including any subsidiary company or subcontractor of Ferroli)

and third parties for the purposes of performing Our obligations hereunder.

14. Ferroli may disclose your details and other personal information to any subsidiary

company of Ours or third parties for the purpose of market research or direct marketing

of other (Ferroli) products and services. If you do not wish to receive direct marketing

information from Us or Our third parties, please ensure you have marked the appropriate

box on the Warranty registration form.

15. You must not resell outside the UK any Appliance supplied by Ferroli and covered by

the Export of Goods (Control) Order 1992 (or any law that replaces it) without obtaining

all necessary licenses. You also agree not to sell the Appliance in the UK if you know or

think that the person buying the Appliance intends to export it without getting the

necessary licenses. You agree to impose similar conditions to these on anyone you sell

the Appliance to.

16. This Warranty shall commence from installation date of the appliance as recorded

in the Benchmark Gas Boiler System Commissioning Checklist. Without proof of purchase

or if the Benchmark Checklist has not been completed, We will determine the installation

date from the boiler serial number.

17. These conditions shall in all respect be governed and construed in accordance with

English Law and subject to the exclusive jurisdiction of the English Courts.

*Including Isle of Man, Isle of Wight & Anglesey