*Homeowners – before you call us for assistance with your boiler please ensure you have the following 3 things to hand:
1. Postcode & address of the property where the boiler is installed.
2. Credit or debit card to secure the booking. Please note - payment will not be taken for any manufacturing boiler fault as long as your appliance is under warranty and the engineer can gain safe access to the boiler.
3. For boilers that are still under warranty you will need the manual for the boiler which contains the benchmark checklist and service record. Please note – if your boiler is still under warranty we need this information before we are able to arrange an appointment for the engineer to attend.