Important payment information

In order to request an engineer for your Annual Service we require an authorised payment of £95.00 from a credit or debit card.

The cost of this service includes the replacement of consumable parts only and is applicable to domestic boilers. This cost is for an annual service only and we cannot be held responsible for any pre-existing faults or failure of components following an annual service. If there is a fault on the boiler, please select our breakdown option which also includes an annual service. Click here to go to “Out of Warranty Breakdown”.

After filling out the form on the left, you will be redirected to a secure banking website for completion of the payment authorisation process.

Refund Policy

If you need to cancel your appointment you will receive a full refund provided we are informed 24 hours in advance of your appointment time. A call-out charge of £85 will be retained by us for cancellations made less than a full 24 hours before the time of your appointment. To cancel an appointment, please contact us on 0330 205 0005 or email us at onlinebooking@ferroli.com.

If our engineer is unable to gain access to or work on the boiler on the agreed appointment date, a charge of £85 will be retained by us.

Company registration information:
Company name: Ferroli Limited
Place of registration: Walton on Trent, Derbyshire, DE12 8LL                  Registered office address: Ferroli Limited, The Granary, Borough Hill farm, Catton Road, Walton on Trent, Derbyshire, DE12 8LL.                                    Registered number: 3335187
Telephone: 0330 205 0000
Email: onlinebooking@ferroli.com